FAQs
Clay Details
Every piece in our ceramic studio is unique and one of a kind, made and individually signed by the maker and Turabi's founder (Inas). Because everything is entirely handmade, no two pieces will ever be exactly the same. There will be slight variations in color, texture and measurements. We think that these tiny differences are what makes handmade work so special and we hope that you agree!
How often do you update the shop?
It all depends on how much work we have regarding commissions and other projects. It can sometimes be once a month, once every two months, or more. Since it's mostly the founder (Inas) making everything, there's only so much that can be made at any given time.
How can we keep up to date with your restocks & commissions slots?
The best way to stay up to date is to follow us on instagram and facebook. You can also subscibe to our newsletter where we send updates on new collections, designs and shop restocks. You also receive discount codes from time to time. Don't worry, we don't send out loads of newsletters! We also do not share your contact with any third party.
Are your ceramics food-safe?
All of Turabi's handmade ceramics are glazed using a food-safe clear glossy overglaze which makes them 100% food-safe.
Can I put it in the dishwasher?
Yes it's possible BUT like all 100% handmade designs, we highly recommend to hand wash them for their longevity and for keeping the shiny finish!
Do you ship internationally?
Yes, we ship internationally using track & trace which makes it easy to monitor the process. Shipping costs will apply, and will be added at checkout. If you don't see your country, please email us and we'll gladly help!
Please bear in mind, for orders outside of Europe you may be charged for local import duties and custom charges on the arrival of the goods in your country. Please check your country's shipping/customs information to find out what is applicable to you.
How much does shipping cost?
In the Netherlands
| Shipping with Track & Trace | 0kg–5kg |
€9,20
|
| Shipping with Track & Trace | 5 kg- 15kg |
€15,50
|
Within the EU
| Shipping with Track & Trace | 0 kg- 2 kg | €13,00 - 18,50 |
| Shipping with Track & Trace | 2 kg - 5 kg | €19,50 - 25,00 |
| Shipping with Track & Trace | 5 kg - 10 kg | €25,00 - €31,00 |
| Shipping with Track & Trace | 10 kg- 15 kg | €34,00 - € 40,00 |
| Shipping with Track & Trace | 20kg–23kg | €45,00- €50,00 |
Outside the EU
| Shipping with Track & Trace | 0kg–2kg | €29,30 |
| Shipping with Track & Trace | 2kg–5kg | €46,80 |
| Shipping with Track & Trace | 5kg–10kg | €83,30 |
| Shipping with Track & Trace | 10kg–20kg | €145,30 |
Is your packaging recyclable?
We ship all our ceramic designs using upcycled cardboard boxes. We use recyclable bubblewrap paper and biodegradable packing peanuts and brown paper tape where possible. We are working hard on using absolutely no plastic. Getting there!